Our Policy

Smoking / Vaping

Smoking or vaping is not permitted in our studio.

Personal Treatment

As we are concerned with your and your loved one’s safety and the treatments are all about you, we prohibit pets in the salon unless agreed otherwise.

Food

To prevent contamination during treatments, no food should be consumed during treatment.

Cancellation / Late Arrival

Can’t keep an appointment you already made? That can happen. Please give us 24 hours’ notice to reschedule or cancel the appointment.

In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. If you are late, the treatment will either be postponed or shortened. Postponement in this case is considered a cancellation.

Infections & Hygiene

Metal tools are cleaned and heat-sterilised between every client, and files, buffers and other porous items are single-use or client-owned.

Please reschedule if you have a skin infection, nail infection, open wound, conjunctivitis or a contagious illness in the treatment area — we may decline a service on the day if it isn’t safe to proceed. Tell your technician about allergies, medical conditions, pregnancy or recent injuries so we can adapt the service.

Booking & Deposits

Appointments can be made online or by phone. For longer services (full sets of lash extensions, multiple services, or bookings of 90 minutes or more) we may take a deposit at the time of booking. The deposit is credited to your final bill on the day, and is fully transferable if you reschedule with at least 24 hours’ notice.

Patch Tests & Lash Care

If you have not had lash extensions or tinting with us before, or you have sensitive eyes or skin, we may ask you to have a patch test at least 24 hours before your appointment. For your safety, we do not apply lash extensions over an existing set from another salon without removal first, and we don’t work on clients with an eye infection or very recent eye surgery.

Children in the Studio

Younger clients are welcome for manicures and pedicures. For safety around tools, hot wax and equipment, children must be supervised by an adult at all times, and we ask that they stay seated during services.

Payment

We accept EFTPOS, major credit and debit cards, and cash. Payment is due at the end of your appointment. Prices on the Price List are a guide; your technician will confirm the price before starting if length, design or product changes it.

Satisfaction & Repairs

We want you to leave happy. If something isn’t right, tell us before you leave and we’ll fix it on the spot where we can. If a nail chips, lifts or a lash issue appears within 3 days of your appointment, contact us and we’ll repair it at no charge.

Gift Vouchers

Available for a set dollar value or a specific service. Valid for 12 months from the date of purchase, not redeemable for cash and not replaceable if lost or stolen.

Privacy

We collect only the details we need to manage your booking and contact you about your appointment. We don’t sell or share your information. Photos of your nails or lashes are only posted to our social media with your consent.